Privacy Policy

Last updated: December 2024

1. Introduction

AllVets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website allvets.co.uk.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Contact information (name, email address) when you contact us
  • Search queries and location data when searching for veterinary practices
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Pages visited and time spent on our site
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our veterinary practice directory service
  • Respond to your enquiries and requests
  • Analyse website usage to improve user experience
  • Send relevant communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our website
  • Analytics providers to help us understand website usage
  • Legal authorities when required by law

5. Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request restriction of processing
  • Data portability

8. Third-Party Links

Our website may contain links to veterinary practice websites and other third-party sites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]